TERMS & CONDITIONS

We want you to be pleased with the goods that you purchase and with the service that you receive from us. These are our conditions of sale and you should read them carefully as they apply to your order. These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

INTRODUCTION

The supplier of the goods under your order is Stoaked Ltd whose registered office is at Unit 25, Bulleigh Barton Farm, Newton Abbot, Devon, United Kingdom TQ12 5UA. When you order goods from us, a contract will be formed when you receive an email with a copy of your order confirmation.

PRICE AND PAYMENT

The price for the goods (including any applicable delivery charges) are as set out in the order confirmation. You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order. Ownership of the goods we supply to you will not pass to you until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.

PRODUCTS

Product photographs on our website are for illustrative purposes only and may not exactly match the product itself or its colour or the colour of any materials including clear coated steel and wood grain. Photographs or illustrations do not comprise any contractual warranty on our part and you should not rely on them as an exact representation of the Goods.

All measurements shown on our website are approximate. The dimensions of the products we supply may vary from those stated in their specification due to the items being handmade, but we will endeavor to ensure that they are within a 2-4 mm commercial tolerance of those stated.

DELIVERY

Due to all our products being handmade to order, we have different lead times for different items. Please see individual product details for current delivery times. Your order will be dispatched within stated lead time of the particular item at the time of purchase. Bespoke items will take a little longer and we will provide you a lead time upon confirmation of your order. Once dispatched you will receive your order within 1-2 days. This only applies to mainland UK locations. Delivery to Northern Ireland, Scottish Highlands and Channel Island locations might take a little longer.

CANCELLATIONS AND RETURNS

Due to all our products being made to order, we do not accept returns. Order cancellation might be accepted and carried out if the order has not been processed. In this case, we will process the refund due to you as soon as possible, always within the 30 day period from the day that you have given notice of your cancellation and will refund the price of the goods in full. No refunds will be issued on bespoke or personalised items, any damaged items will be replaced.

DAMAGED AND FAULTY GOODS

In the event that item has been handcrafted incorrectly, has obvious defects or arrived damaged, we will endeavour to replace or repair your goods free of charge with the quickest possible lead time. If this is not possible then a full refund will be issued. Any damages or defects must be reported to us within a period of 14 days following delivery and pictures to prove it might be required.

In the unfortunate event of the order being stolen, our items are insured, therefore you will need to report the crime to the police immediately and obtain a crime number for us to start the insurance claim process. Once we have a crime number, we will remake and replace the stolen goods to you with the quickest possible lead time.

FUTURE ORDERS

These terms apply only to your present order. We reserve the right to amend, add or delete any clause within these terms and conditions at any time, so please do not assume that the same terms will apply to future orders you may place with us. Please note these terms are intended to comply with the distance selling regulations within the UK.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and all rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

GENERAL

We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, national pandemic, acts of terrorism or where we are let down by a supplier. These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your distance order from Stoaked Ltd. Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this website you consent to the processing described therein and warrant that all data provided by you is accurate. We try to make sure that all information on the website is accurate and correct at all times, however, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods, we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website.