Contact Us
We'd love to hear from you! Our dedicated team at Stoaked is here to assist with any enquiries and provide personalised advice.
Customer Support
Our friendly customer support team is available to assist you Monday to Thursday from 8:30 AM to 5:00 PM and Friday from 8:30 AM to 3:30 PM
Online Assistance
For quick queries or assistance, you can use our live chat feature on the website or send us a message using our contact form. Our online support team is ready to provide real-time help.
We are committed to ensuring your experience with Stoaked is exceptional.
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Frequently Asked Questions
Your go-to resource for answers to common queries about our store. We've compiled a list of frequently asked questions to make your shopping experience as seamless as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team for personalised assistance.
What payment methods do you accept?
Stoaked2025-01-27T12:54:20+00:00We accept a range of payment methods for your convenience, including Visa, Mastercard, Maestro, Visa Debit, Apple Pay, and Google Pay.
How can I place an order online?
Stoaked2025-01-27T12:54:20+00:00Placing an order online is simple:
Browse our website to find the product you’d like to purchase.
Select your preferred size, finish, or any other customisation options available.
If you require a bespoke size or design, click the 'Request Custom Size' button to contact our team with your requirements.
Once you’ve made your selections, add the item to your basket and proceed to checkout.
Enter your shipping and payment details to complete your order securely.
If you need assistance at any stage, feel free to contact us, we’re happy to help!
Can I track my order?
Stoaked2025-01-27T12:54:20+00:00Yes, you can track your order! Once your item has been dispatched, you will receive an email with a tracking number and instructions on how to monitor your delivery. If you have any questions about your order's status, feel free to contact our team for assistance.
What is your return policy?
Stoaked2025-01-27T12:54:20+00:00As our furniture is custom-made, returns are generally not accepted unless the item is faulty or damaged upon delivery. If you encounter any issues with your order, please contact us within 7 days of receiving your item so we can resolve the matter promptly. Our team is committed to ensuring your satisfaction and will work with you to address any concerns.
Do you offer assembly services?
Stoaked2025-01-27T12:54:20+00:00We do not offer assembly services, as our furniture is designed to be straightforward and easy to assemble with the instructions provided. If you have any questions or need guidance during assembly, our team will be happy to assist you.
Opening Hours
Monday: 8:30am – 5:00pm
Tuesday: 8:30am – 5:00pm
Wednesday: 8:30am – 5:00pm
Thursday: 8:30am – 5:00pm
Friday: 8:30am – 3:30pm