At Stoaked, we believe in designing exceptional furniture that is crafted to stand the test of time. Our commitment to quality and attention to detail ensures that every piece we create is not only visually stunning but also built to last.
We take immense pride in the craftsmanship of each item we produce, and we are dedicated to offering products that are both timeless in style and durable in function. With confidence in the quality of our work, we proudly offer a lifetime manufacturing guarantee.
If you have any questions about our lifetime guarantee, please don't hesitate to get in touch. Our team is here to assist you and ensure your complete satisfaction.
Lifetime Manufacturing Guarantee
Our guarantee covers any manufacturing defects. Please note, it does not extend to general wear and tear, accidental damage, misuse, or weathering. This guarantee is available to UK mainland customers only and was introduced on 27th January 2025. Items purchased before this date are not covered by this guarantee.
We are committed to ensuring your experience with Stoaked is exceptional.
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Frequently Asked Questions
We understand that you may have questions regarding our products, services, and guarantees. Our aim is to provide clear and helpful information to ensure you feel confident and informed when making a purchase. In this section, you'll find answers to some of the most commonly asked questions, covering topics such as how to claim under our guarantee, what is included in the coverage, and how long the guarantee lasts. If you can’t find the information you’re looking for, don’t hesitate to get in touch with us directly, we’re always happy to assist you.
How do I make a claim?
To initiate a claim under our lifetime manufacturing guarantee, please contact us with your order number and a clear photo showing the defect. The photo should highlight the issue in detail, allowing us to assess the problem accurately. Once we receive this information, our team will review your claim and get in touch with you to discuss the next steps. We strive to resolve any issues promptly, ensuring that your experience with us remains positive. If you have any concerns or need further assistance, don’t hesitate to reach out, we’re here to help!
What happens if my claim is successful?
If your claim is successful, we will work to resolve the issue by either repairing or replacing the defective item, depending on the nature of the problem. Our goal is to ensure that you are completely satisfied with your purchase and that your furniture continues to meet the high standards you expect from us. If a replacement is necessary, we will arrange for it to be sent to you as quickly as possible. If a repair is required, we will coordinate with you to make the necessary arrangements to fix the item to your satisfaction. Throughout the process, our customer service team will keep you informed and guide you through each step.
What does the guarantee cover?
Our lifetime manufacturing guarantee covers any defects in the metal frame and joints of the furniture. This ensures that the core structure of your piece, including the frame and its connections, is protected against manufacturing faults. Please note that this guarantee does not cover issues arising from general wear and tear, accidental damage, misuse, or exposure to weathering. If you have any concerns about specific aspects of the furniture or are unsure whether your issue falls within the guarantee, feel free to contact us, and we'll be happy to assist you further.
Do I need to register my guarantee?
No, you do not need to register your guarantee. As long as you can provide proof of purchase and confirm that you are the original purchaser, your guarantee will be valid at the time of claiming. This can be done by simply providing your order number and any relevant details that help us verify your purchase. We aim to make the process as straightforward as possible, so you can enjoy peace of mind knowing that your furniture is covered without the need for additional steps.
How long does the guarantee last?
Our lifetime guarantee lasts for the entire lifespan of the furniture, providing you with long-term assurance of its quality and durability. However, please note that the guarantee is non-transferable. If you decide to sell or pass on the furniture, the guarantee will no longer be valid for the new owner. To ensure your piece remains covered, the guarantee applies solely to the original purchaser. If you have any questions about the terms of the guarantee, feel free to reach out to us for clarification.